Product and account support
Use this address for help with Lumi, plan questions, catalog workflows, reports, or an existing Shopify installation.
lumi@configurate.comContact Lumi
Get the right help for your question.
Lumi supports Shopify merchants and catalog teams using its content and accessibility workflows. Choose the address that matches your request so it reaches the right place. Include your Shopify store domain when your question concerns a specific installation, but do not send passwords, API keys, payment card details, or other secrets by email.
Privacy requests
Use this address for questions about personal data, data rights, retention, or the Lumi privacy policy.
privacy@configurate.comLegal inquiries
Use this address for legal notices or questions about Lumi's terms and related policies.
legal@configurate.comBefore you write
For product support, describe what you were trying to do, what happened, and the page or workflow involved. Screenshots are useful when they do not expose private customer or account information. Lumi can help explain supported catalog fields, report behavior, draft review, publishing, and plan features.
Lumi does not provide legal advice or certify compliance with WCAG, ADA, EAA, or other accessibility requirements. Questions about your legal obligations should be directed to a qualified professional. For details about how Lumi handles data or the terms that apply to the service, review the privacy policy and terms of service linked below.